Refund & cancellation policy
This policy explains refund requests and subscription cancellation. A checkout clearly marked as a test does not collect a real payment.
Unused purchases: 14-day request window
You can request a full refund within 14 days of a payment if all credits issued for that payment remain unused. This applies to both credit packs and paid monthly bills. Support verifies the order and usage before approving a refund.
Duplicate charges and service problems
Report a duplicate charge, a payment with missing credits or a persistent technical fault. We investigate the payment and service records and correct a verified issue, including a refund where appropriate. A failed AI generation should return reserved credits; that credit return is separate from a money refund.
Used credits and mandatory rights
Outside applicable legal rights, a successfully delivered generation is not normally refunded solely because a different artistic result was preferred. Used-credit and partial-refund cases require manual review. Nothing in this policy makes all digital sales unconditionally final or removes rights for defective service or applicable withdrawal rights.
Canceling a subscription
Cancel future monthly renewals in Subscription & orders. Cancellation and refund are separate requests: canceling prevents future renewal as shown in your account, but does not automatically refund a paid bill. Credits already issued stay available unless a refund reverses that grant.
How to request help
Email info@wrapprism.com with your account email, order reference, payment date and reason. We may request verification but never need your password or complete card details. Approved refunds use the original payment method where supported, and bank processing times vary.
A full refund removes the credits issued for that payment. If credits were already used or the balance needs review, generation may pause while the account is reconciled. Partial-refund requests are reviewed individually by support.
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